Terms and Conditions

Dual Sun respects your privacy and is committed to protecting the personal information of visitors and customers.

Payment Security

All payments are processed through secure third-party payment providers.

Dual Sun does not store credit card information on our servers.

Third-Party Services

Certain services on our website may be provided by trusted third-party providers such as payment processors or shipping companies.

These providers only receive the information necessary to perform their services.

Contact

If you have questions regarding this Privacy Policy, please contact:

Dual Sun
Email: dualsun.elixir@gmail.com
Website: dualsunelixir.com

Shipping Policy

Last Updated: March 2026

At Dual Sun, we take care to ensure that every order is prepared and delivered with the highest level of care.

Order Processing

Orders are typically processed within 1–3 business days.

Orders placed on weekends or holidays will be processed on the next business day.

Shipping Locations

We currently ship only within Ontario.

Shipping Times

Delivery times may vary depending on location and shipping carrier.

Typical delivery times:

Ontario: 2–7 business days

Shipping timelines are estimates and may be affected by carrier delays or weather conditions.

Order Tracking

When available, tracking information will be provided once your order has shipped.

Shipping Responsibility

Once a package has been transferred to the shipping carrier, Dual Sun is not responsible for delivery delays caused by the carrier.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Dual Sun cannot guarantee successful delivery if incorrect information is provided at check out.

Return and Refund Policy